Service Procedure
Your Hawke product should last you a lifetime, but we realise that occasionally problems can occur. That's why we have our five point service plan. Follow these steps and we'll have you back up and running in no time!
Email Us
First things first. Send an email detailing your problem to uk@hawkeoptics.com. This is really important because our smart systems log your problem and allow us to process it much faster! Your email is automatically assigned to a customer service team member who will help you.
Important: Please don’t phone us! If we need to speak with you we'll call you.
Returns Form
Occasionally you may need to send your product to us for evaluation and repair. We will advise you and provide a Returns Authorisation Number should this be necessary. Please complete this Returns Form and include it with your returned item (one form per product).
Pack and Ship your product to us
Ship your product in a cardboard shipping box to us at the address on the Returns Form. Follow all the instructions on the Returns Form. We ask that you pay for shipping to us and we will cover the cost of return shipping to you.
Important: Please write your Returns Authorisation number on the outside of the box.
Evaluation and Repair
We will evaluate your product and, if required, repair it at no charge to you. We aim to do this quickly and efficiently. Occasionally we may replace your product with an equivalent of equal or better physical condition.
Return to you
Our turn-around times vary, but we aim to have your product back to you quickly. We'll keep you informed by email and let you know when we ship your product back to you.